Shipping & Returns
HOLIDAY SHIPPING CUT OFFS
STANDARD SHIPPING DECEMBER 14th
EXPRESS SHIPPING DECEMBER 19th
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Delivery Estimate* - 7-14 business days from dispatch
Delivery Estimate* - 2-4 business days from dispatch
* Shipping rates are valid for up to 8 packages. Please note that the suggested delivery estimates are a guide only and we are not responsible for any unforeseen delays in delivery by Australia Post
We are excited you took the step to simplify your makeup removal with Face Halo. If for some reason you are not satisfied with the product, we would be more than happy to help you resolve any issues.
Returns are valid within 30 days of purchase. Return shipping charges are to be paid for by the customer. Any discounts received on your original purchase will be recalculated when the return is processed. Refunds exclude any shipping charges incurred.
Please note, a restocking fee of 25% is charged on returns of 10 or more packs.
To return an item, please email Customer Service: firstname.lastname@example.org
Please be sure to include the following information:
- Customer name and date of purchase
- Reason for return
- Order Number
Upon receipt of your request, we will send you an authorisation number and instructions on where/how to return the item(s).