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Shipping & Returns

SHIPPING

AUSTRALIA

Standard Shipping (7-14 Business Days) No Tracking FREE
Express Shipping (2-4 Business Days)
Tracking Available $10 Flat Rate


Order tracking and updates
are only available for orders with express shipping.

Shipping rates are valid for up to 8 packages.

 

RETURNS

We are excited you took the step to simplify your makeup removal with Face Halo. If for some reason you are not satisfied with the product, we would be more than happy to help you resolve any issues.

Guidelines

Returns are valid within 21 days of purchase. Return shipping charges are to be paid for by the customer. Any discounts received on your original purchase will be recalculated when the return is processed.

Please note, a restocking fee of 25% is charged on returns of 10 or more packs.

Return Process

To return an item, please email Customer Service: info@facehalo.com.au

Please be sure to include the following information:
- Customer name and date of purchase
- Reason for return
- Order Number

Upon receipt of your request, we will send you an authorisation number and instructions on where/how to return the item(s).